Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Knowlo offers full refunds or replacements for items that arrive broken or defective, but will NOT refund or replace items in the event that a customer changes their mind about their purchase.

To request a refund for a damaged or defective item, please fill out our request form, found below:

Name * First Last Email * Description Photo of damaged or defective item * Order confirmation number * Name Submit